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02-03-2022
03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130 But we haven't heard from an...
by
Stephen2Aus
in Electric Vehicles
02-03-2022
03:57 PM
Show results in replies (8)
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Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
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Hi all, so this was reported on TV last night as being a confirmed trial? who’s the lead on...
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Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
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Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
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Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
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Hi @MikeP - as a retailer AGL doesn't have much of a say on what you install in your own ...
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Thanks @Andy_AGL, Do you know what AGL's position is on installing the Jet Charger product as is f...
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Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
23-06-2022
11:35 AM
1 Like
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (9)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Please check this screenshot which has literally been taken few minutes ago
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Hi No unfortunately through both the app and the website it is still not working ...
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I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
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Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
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I'm having the same issue! Have you found a solution or heard back from AGL?
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I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
03-12-2025
12:12 PM
Wondering if anyone else has a charge on their AGL electricity bill under the Other Charges section called "Adds and alt charge"? Because it had no explanation (or even a date of the extr...
by
NeilAGLUser
in Energy Accounts & Plans
03-12-2025
12:12 PM
Show results in replies (9)
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IVE JUST SPOKEN WITH AGL. ITS AN ADMIN FEE FOR AUSGRID TO TICK A BOX ON YOUR ACCOUNT TO SAY YOU NOW...
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So is this an ongoing charge with every bill? So basically, Ausgrid are penalising us for having a ...
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Yes I’ve just received my bill showing exactly that for an additional $35.00 and I’ve never seen th...
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Yes I have installed a battery and we all pay our installers the fee they incur to get approval fro...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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Yes it does seem like a poor excuse for another charge. If only the bill had stated the reason I'd ...
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Perhaps that's the reason for the charge because we did have a solar battery installed, though it ...
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Hi @NeilAGLUser Thanks for reaching out and sorry to hear this trouble. Typically t...
05-02-2026
11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by
Pattent
in Solar, Batteries & Electrification
05-02-2026
11:51 AM
Show results in replies (8)
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Hi @Pattent We’ve temporarily paused onboarding Sigenergy batteries while we work through ...
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Has this issue been resolved now?
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Hi @Mal_1 I responded to your other comment, but will share that here for others benefits ...
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Hi Chris, is AGL working with Alpha ESS also, as I am not able to even manually activate export to ...
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Hi Iggykat Have you heard anything further on the matter?
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Thanks IggyKat. Greatly appreciate you sharing with important information. I will ask AGL to put th...
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Hey Trevor I finally got to speak to someone at AGL. They confirmed that many sig users have co...
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Hi IggyKat Yes I expect I will face the same disappointment and frustration . I will have to hav...
18-06-2025
12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
18-06-2025
12:35 PM
Show results in replies (9)
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Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
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Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
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Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
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Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
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Hi. I lost my solar Status reading on my apps. How can I see it again?
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Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
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Account: [removed personal details]
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I need to know, price rise on my plan, what is the new rate? Thanks
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@Bruce36 Check your email
22-11-2023
04:34 PM
Hi AGL Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/f...
by
mushysushi
in Energy Accounts & Plans
22-11-2023
04:34 PM
Show results in replies (5)
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Hey @Horseradish, Your bill projection in My Account and the AG...
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Yes, I believe this is fraudulent I am actually preparing a full detailed report against this to th...
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Hi Joan, Thank you for reaching out. We are sorry to hear about your billing ...
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I received the Gas bill for 8 Aug to 3 Nov asking for $436.78. Based on the bill, the meter re...
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Hi @mushysushi - thank you for your question. I can understand how shocking it can be to see a hi...
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
Show results in replies (6)
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@Mokiwok25 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/update-credit-c...
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Hi Catherine1510, welcome to AGL Neighbourhood! You can update your payment method...
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need to update credit card now
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Hi @slawler You can update your payment card details, including Credit card, by logging in...
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I wanna update my credit card now!
19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (9)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Does it still apply in 2023?
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Peak Energy Rewards
07-12-2024
08:37 AM
Show results in replies (9)
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Hey @Marckietan, Due to a system error, some customers may not have been inclu...
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Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
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Hi Basil, Can you look into mine also - 8th Jan in SA. I should have completed the $10 cr...
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Hey @Samstain, Thanks for getting in touch! The quickest way to check your elig...
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It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
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I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
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AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
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Thanks, Still does not make for great customer service, would be good to know if participating i...
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Hey @andy0416 & @Lono, just letting you know that the team have looked into...
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