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07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Peak Energy Rewards
07-12-2024
08:37 AM
Show results in replies (9)
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Hey @Marckietan, Due to a system error, some customers may not have been inclu...
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Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
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Hey @Samstain, Thanks for getting in touch! The quickest way to check your elig...
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Hi Basil, Can you look into mine also - 8th Jan in SA. I should have completed the $10 cr...
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AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
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I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
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Thanks, Still does not make for great customer service, would be good to know if participating i...
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It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
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Hey @andy0416 & @Lono, just letting you know that the team have looked into...
25-06-2025
08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about. NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by
BTHMMIV
in Internet Accounts & Plans
25-06-2025
08:52 PM
Show results in replies (7)
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Hey @BTHMMIV & @clark598dahl, From 15 September, qualifying...
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Hey @Roypin, Thanks for the question, similar to above - I'm going to sen...
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I have not seen the 500mbps i was promised. I have contacted AGL today and the first call i was cu...
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Hello @BTHMMIV, You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confir...
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I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 spee...
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Hey @LenM, Thanks for the question, I'm going to send you a direct message to...
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Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really so...
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
Show results in replies (6)
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@Mokiwok25 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/update-credit-c...
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Hi Catherine1510, welcome to AGL Neighbourhood! You can update your payment method...
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need to update credit card now
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Hi @slawler You can update your payment card details, including Credit card, by logging in...
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I wanna update my credit card now!
19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (9)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Does it still apply in 2023?
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
05-02-2026
11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by
Pattent
in Solar, Batteries & Electrification
05-02-2026
11:51 AM
Show results in replies (7)
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Hi @Pattent We’ve temporarily paused onboarding Sigenergy batteries while we work through ...
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Hi Chris, is AGL working with Alpha ESS also, as I am not able to even manually activate export to ...
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Hi @Mal_1 I responded to your other comment, but will share that here for others benefits ...
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Hi Iggykat Have you heard anything further on the matter?
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Hi I signed up for AGL VPP. Once active on my sig app, automatic export from 5-9pm stopped...
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Hi IggyKat Yes I expect I will face the same disappointment and frustration . I will have to hav...
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Thanks IggyKat. Greatly appreciate you sharing with important information. I will ask AGL to put th...
03-12-2025
12:12 PM
Wondering if anyone else has a charge on their AGL electricity bill under the Other Charges section called "Adds and alt charge"? Because it had no explanation (or even a date of the extr...
by
NeilAGLUser
in Energy Accounts & Plans
03-12-2025
12:12 PM
Show results in replies (9)
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IVE JUST SPOKEN WITH AGL. ITS AN ADMIN FEE FOR AUSGRID TO TICK A BOX ON YOUR ACCOUNT TO SAY YOU NOW...
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So is this an ongoing charge with every bill? So basically, Ausgrid are penalising us for having a ...
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Yes I’ve just received my bill showing exactly that for an additional $35.00 and I’ve never seen th...
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Yes I have installed a battery and we all pay our installers the fee they incur to get approval fro...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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A blind man on a galloping horse can see we have a battery installed when our grid usage suddenly d...
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Yes it does seem like a poor excuse for another charge. If only the bill had stated the reason I'd ...
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Perhaps that's the reason for the charge because we did have a solar battery installed, though it ...
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Hi @NeilAGLUser Thanks for reaching out and sorry to hear this trouble. Typically t...
23-01-2026
10:04 AM
Subject: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW For NSW residential customers, does AGL apply a daily gas supply charge to properties that ha...
by
anon_agl
in Meters & Connections
23-01-2026
10:04 AM
Show results in replies (6)
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The answer from Jemena Gas Networks (NSW): "Supply charges do not change as they are per M...
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Hi Chris, I do not have an address. I have recently asked Jemena the same q...
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Hi @anon_agl, I'm glad that you have found an answer. I personally have continued to go through bou...
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Hello @anon_agl, If you want you can send me the specific DPI number via Private Message a...
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Thanks for the reply Chris It's a potential future environment (unit). No specific address...
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I mentioned Victoria in my OP, For comparison, here is the answer for Victoria, from the Energy an...
11-05-2026
08:05 AM
We already have "Smart metre" but AGL has been billing us based on estimates. (Both start metre read and end read are estimates.) I want to submit my metre reading but AGL does not accept it because...
by
tuchida
in Meters & Connections
11-05-2026
08:05 AM
Show results in replies (7)
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Hi @tuchida I'm going to send you a Private Message to collect some account information to...
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Energy ombudsman reference [removed personal details]
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Hi @tuchida You'll be able look at your previous bills to find the meter reads or estimate...
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Hi @tuchida Thank you for your post, I have removed the image as it contains personal info...
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Thank you for the response. Where can I find the prior quarterly meter reading so that I can rough...
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Thank you for your response. I do not see any actual metre reading in my past 3 AGL bills. Could ...
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March bill stated that the "next meter read is due between 12 Mar 26 and 18 Mar 26". Where can I s...
15-07-2025
08:09 AM
My internet is not working and no longer visible on my agl app please help me
by
Koowey
in Internet - General
15-07-2025
08:09 AM
20-12-2023
08:38 PM
3 Likes
The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet ...
by
JacobMunro
in Internet - General
20-12-2023
08:38 PM
Show results in replies (9)
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AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morni...
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St Clair is out too, and no help from agl until 8am tomorrow!
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Still out? We’re out in seaton
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Out in Coromandel Valley 😞 Very annoying that there is no support through call or chat. I just cha...
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Outage in Seaton too. Can confirm there is no NBN outage and it is in fact an AGL outage. Very disa...
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Yep - lost net at 7:14pm - Semaphore
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Yes, out in Croydon since 7:30
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A bit annoying that it happened right when they shut down the call centre for the night... Told the...
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Yep, North Haven is down, although NBNCO website suggests it up?!? I’m also annoyed that the ...
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