- Neighbourhood
- >
- Search
Search on Neighbourhood
How can we help you?
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search on Neighbourhood
18-06-2025
12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
18-06-2025
12:35 PM
Show results in replies (9)
-
Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
-
Hi. I lost my solar Status reading on my apps. How can I see it again?
-
Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
-
Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
-
Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
-
Account: [removed personal details]
-
Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
-
I need to know, price rise on my plan, what is the new rate? Thanks
-
@Bruce36 Check your email
22-11-2023
04:34 PM
Hi AGL Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/f...
by
mushysushi
in Energy Accounts & Plans
22-11-2023
04:34 PM
Show results in replies (5)
-
Hey @Horseradish, Your bill projection in My Account and the AG...
-
Yes, I believe this is fraudulent I am actually preparing a full detailed report against this to th...
-
Hi Joan, Thank you for reaching out. We are sorry to hear about your billing ...
-
I received the Gas bill for 8 Aug to 3 Nov asking for $436.78. Based on the bill, the meter re...
-
Hi @mushysushi - thank you for your question. I can understand how shocking it can be to see a hi...
23-01-2026
10:04 AM
Subject: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW For NSW residential customers, does AGL apply a daily gas supply charge to properties that ha...
by
anon_agl
in Meters & Connections
23-01-2026
10:04 AM
Show results in replies (6)
-
The answer from Jemena Gas Networks (NSW): "Supply charges do not change as they are per M...
-
Hi @anon_agl, I'm glad that you have found an answer. I personally have continued to go through bou...
-
Hi Chris, I do not have an address. I have recently asked Jemena the same q...
-
Hi @anonyq_agl, I had taken a look into this further. Visited the NSW equivalent ...
-
Hello @anon_agl, If you want you can send me the specific DPI number via Private Message a...
-
Thanks for the reply Chris It's a potential future environment (unit). No specific address...
09-11-2024
06:59 PM
1 Like
Tried to download my electricity bill as a pdf from the website and the option is missing. The help says to go too the billing page but there is no "PDF" option available. Similarly the "downlo...
by
jencek
in Energy Accounts & Plans
09-11-2024
06:59 PM
Show results in replies (6)
-
Hey @GoodAsGold & @RonB, I'll send you both a direct message to get a bit more...
-
Likewise. No pdf download button under billing
-
I've just wasted 1/2 an hour trying to find a PDF of my bill, like I've always done in the past. AG...
-
I have the exact same problem. I've been going round in circles trying to sort it out.
-
Having the same issue, click on the View PDF and takes me to general page. Advice is to log i...
-
I tried to download my pdf bill following the link in the email and it went to the AGL the website....
11-05-2026
08:05 AM
We already have "Smart metre" but AGL has been billing us based on estimates. (Both start metre read and end read are estimates.) I want to submit my metre reading but AGL does not accept it because...
by
tuchida
in Meters & Connections
11-05-2026
08:05 AM
Show results in replies (6)
-
Hi @tuchida I'm going to send you a Private Message to collect some account information to...
-
Thank you for your response. I do not see any actual metre reading in my past 3 AGL bills. Could ...
-
Energy ombudsman reference [removed personal details]
-
March bill stated that the "next meter read is due between 12 Mar 26 and 18 Mar 26". Where can I s...
-
Hi @tuchida Thank you for your post, I have removed the image as it contains personal info...
-
Thank you for the response. Where can I find the prior quarterly meter reading so that I can rough...
23-06-2022
11:35 AM
1 Like
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Peak Energy Rewards
07-12-2024
08:37 AM
Show results in replies (9)
-
Hey @Marckietan, Due to a system error, some customers may not have been inclu...
-
Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
-
Hi Basil, Can you look into mine also - 8th Jan in SA. I should have completed the $10 cr...
-
Hey @Samstain, Thanks for getting in touch! The quickest way to check your elig...
-
It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
-
Hey @andy0416 & @Lono, just letting you know that the team have looked into...
-
I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
-
AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
-
Thanks, Still does not make for great customer service, would be good to know if participating i...
06-05-2025
06:05 AM
I keep receiving this error in downloading my billing. I have tried both Microsoft edge and google chrome but still no go Can you assist
by
muzza50
in AGL Website
06-05-2025
06:05 AM
Show results in replies (8)
-
Hi Basil, Apparently Norton VPN and your downloads don't work together. When I disabled the VPN ...
-
I am having the same problem as so many users are experiencing, I cannot download my bill from my o...
-
Hey @22558240aS, Thanks for the update! Just letting you know I ha...
-
Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been...
-
Hi @boxgas, Thanks for reaching out. I'm really sorry to hear about your experience — that’s de...
-
Hi Syed, this problem has been happening for months now, i tried again this morning. I have worked ...
-
Hey @GI60, Thanks for the information - to help solve your situation I'll sen...
-
Hi Basil, i have turned off VPN and i am now able to print off my Agl gas,and Electricity bill. Th...
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
Show results in replies (6)
-
@Mokiwok25 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/update-credit-c...
-
Hi Catherine1510, welcome to AGL Neighbourhood! You can update your payment method...
-
need to update credit card now
-
Hi @slawler You can update your payment card details, including Credit card, by logging in...
-
-
I wanna update my credit card now!
04-03-2026
01:48 PM
In Electricity portion of the app the wording is incorrect, Overview, Electricity, Electricity Usage, Daily. Solar, Sold To Grid, States "High Usage" instead of "High Export" Lower...
Show results in replies (8)
-
Hey @HLF, We can see that the Solar, Sold to Grid label on Android could be improv...
-
Hi Lester, So by all means please explain why would it would display HIGH USAGE on a Solar Expor...
-
I don't have an explanation. Could make a guess, but there are too many questons to ask to...
-
Hi Lester, I checked on the web version. It is a different layout. The problem is with the Ap...
-
Hi @HLF Thank you for bringing this to our attention. I have taken note and will pass this...
-
The wording needs to be corrected. Not sent just as Feedback
-
As the usage page gets into the billing period, the app shows just the highest usage figure day, an...
-
Can AGL correct the wording. How can you have High Usage when you are Exporting Solar.
Sort by
Filter
4,997 results
Sorted by
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.