The new-look eBill summary

David_AGL
AGL Community Manager
53 Replies 447166 Views

After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.

 

What's changed?

 

In addition to your bill amount, due date and other useful links, you'll now see:

  • Whether your bill is an estimated or actual meter read (if you have a basic meter you can avoid an estimated bill by completing a self-service meter read)
  • A link to set a bill due reminder in your calendar
  • Instantly pay your bill with a link to make a payment
  • A snapshot of any applied concessions or discounts
  • A new usage and cost snapshot comparing your usage to the same period last year (if available).
  • A link to our bill explainer page for more info on how to read your bill

 

 

 

ebill summary.JPG

 

 

 

How to view the full bill

 

While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary. You won't need to log in to your account to do so.

 

Alternately, you can access your bill by logging in to My Account.

 

To access your bill via the AGL app, select the Billing tab, tap the bill you'd like to view, then View PDF.

 

Questions and feedback

 

This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!

124 REPLIES 124
David_AGL
AGL Community Manager
2 Replies 7939 Views

Hi @astro , downloading your full bill is as easy as clicking "view your bill" in the email. You can also log in to your My Account and view any of your past usage and bills.

amlav
Switched-on
1 Reply 7856 Views

As of 20-dec-2020 could not download my pdf bills . Usually pay by bpay but have no payment details available .

Why change something that was working ok . By the way .... would I be able to get a credit for reading my gas meter and sending it to AGL ??? ....(could not get an answer to this one yet from AGL).

Regards 

AJP001
Superconductor
0 Replies 7834 Views

Hi @amlav, the link @David_AGL provided above for My Account currently is working fine.  If you then click on the BILLING tab at the top of the page that opens, you can download your current/previous bills as pdf there. I just received my latest bill and both this and the email links are working without a problem.

 

Re doing your own meter read, the Help page under Why to I get estimated bills? states:

"Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we’ll check and correct your account based on if we’ve charged you too much or too little. If we have charged you the wrong amount, we’ll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back of your bill."

 

Jaguarex
Switched-on
0 Replies 7757 Views

Hi, just a quick question, why is my electricity bill based on an estimated and not actual reading? I have a smart meter, so understand that AGL has access to actual usage at any time.

astro
Conductor
0 Replies 7739 Views

David from AGL,

Your new system is useless and very difficult to find an itemised bill. Why do your customers have to go to so much trouble to find an itemized bill when you could simply put it on an email and send it like any other company does...???.

 

Murphy2
Switched-on
0 Replies 7604 Views
astro
Conductor
0 Replies 7374 Views

Why can't you simply send me an itemized bill in the email instead of having to go through all this bull**bleep** to find it

...???

astro
Conductor
1 Reply 7374 Views

This is all I get.:

Something unexpected happened.

We are sorry for any inconvenience. My Account is unavailable right now. Please check back soon.
 
Why can't we just get an itemized bill in the Email.....?? without any bull**bleep**. You need to sack your IT team.
David_AGL
AGL Community Manager
0 Replies 7341 Views

Hi @astro , shoot me through a PM (click my name) with your account number, and I'll have someone look into why you can't get to your itemized bill from the email summary.

OldFogey
Semiconductor
2 Replies 7212 Views

How unnecessary.

Please - just send me the detailed bill; don't just send me a summary and tell me to go and log on to your site and see if I can find the invoice.