Energy

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consumer (for whom the rebate was intended) be allowed to claim this amount if their account balance is regularly in credit due to efficient use of solar. 

I have received this text from AGL today. "This is the AGL team, we have applied the Queensland government's Cost of Living Rebate to your account. It will appear on your next bill after July 1, 2024, as 'QLD Govt Cost of Living Rebate'. This rebate is non-refundable and will be applied to any outstanding or future electricity bills." I have solar and my account is usually in credit so this money ...

Why am I unable to find any reference to the Seniors Saver plan rates when looking to compare plans on the AGL site?My last electricity account suggested I could save money by switching from my current AGL Solar Savers plan, but I want to see the details. Calling the 131 245 number only resulted in me being texted a link to compare plan rates but that didn't seem to include any reference to Senior ...

My new rates table that will come into force on May 13th this year shows a Low Season Demand rate of 0.00000 between 2pm and 8pm on working week days during 2 x 2month periods during the year. Does this really mean that I will not be charged anything for power during these times?

I regret spending money buying 17 solar panels as I save almost nothing from them. Now in June I save about 15c per week and during the warm weather, ie February I earned up to $6 a week.The panels are installed on the 2-story end of my home but regrettably, the installer didn't place the panels further along over the lower part of the home and over the garage instead of where 2 eucalypts growing ...

Our account is a Night Saver EV Plan, so there should be an 8c rate between midnight and 6am.That's how it worked when we were on the general rates, but we switched to time of use (no PLAN change) from 20 November.  The night saver rates have not been applied since that switch.  I now realise that I can use the app to infer the effective hourly rates being applied, and I can see that the correct r ...

My AGL supplied Powerwall 2 participates in the AGL VPP. Last week the Powerwall stopped charging and discharging. All data is normal on the app. I went through the Tesla manual procedure by resetting and shutting down and restarting. The AGL people asked me repeat this whilst on the phone to no avail. They said I need Tesla assistance that they would arrange. I have been waiting for a week and no ...

Bill for power arrived and does not match the Phone APP!WHAT IS GOING ON?  If I hide bill breakdown then I see one figure. If I open the breakdown I see another figure. Open PDF see another figure.    Who are these programmers who dont check their work and still have a job!  This seems a big stuff up to me and increases stress levels where there should be none, there is enough on how to pay bills! ...

When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.