cancellation of gas supply to home

[susan6]

We have been slowly converting our house to be all electric.  I'm in the process of having the last gas using appliance disconnected.  This is in relation to hot water.  I then want to cancel my gas bill all together.  I've read things in the past which alert me to the fact that this is not an easy process.  How does AGL support people through this process without undue stress.

[SYED_AGL · Accepted solution]

Hi Susan,

Once all of your gas appliances have been disconnected, please give us a call and ask to speak with the New Connections team. They’ll be able to assist you by sending a request to have the meter abolished.

If you need any further assistance or clarification, feel free to reach out. We're here to help!

[Lester]

..

@susan6 further to Syeds reply.

I have never had gas connection (from main supply), but have read when someone wants to get out of gas altogether, there are usually 2 options.

Cheapest option - Disconnecting gas at the meter, leaving all pipes and infrastructure in place, gas plumber terminating gas outlets safely, option to reconnect if ever the need.

Quite costly option - Have all the gas related stuff removed, very $$$, less risk of leaks, both have pros / cons.

Something I found quickly . . . Disconnect from gas

[Napea]

My wife and I had already completed the conversion from gas to electric a month ago. Honestly, it's amazing.

[Basil_AGL]

Hey @Napea, that's great to hear! How was the transition to electrifying your house?

[mandy_franklin]

I moved out of my property in North Sydney in January 2025 and advised AGL of the disconnection. I am still receiving Gas bills from AGL. I have advised AGL twice of my cancellation, yet today I received yet another bill for July. How can I get AGL to stop charging me for a service I am not using?

[mandy_franklin]

I don't need a new connection. I need AGL to cancel my account given I advised AGL of the move in December 2025 and did not reconnect. AGL has to stop sending me bills for a service I am not using.

[SYED_AGL]

Hi @mandy_franklin 

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you.

If you're still experiencing the problem, please feel free to send us a private message with your account details. I’ll look into it right away and get back to you with a solution as soon as possible.

again apologies for the inconvenience caused and Looking forward to resolving this for you.

SYED