Tesla powerwall 2 says connected to AGL’s VPP despite never signing up

[GSmith]

As per title. PW2 has locked out features such as disabling grid charging as a result of being connected to a VPP. I never signed up for the VPP and can’t find any mention of it in my plan or account settings. Any ideas on how to turn it off? 

[David_AGL]

Hi @GSmith, I've reached out to our VPP team to look into this one for you. I'll send you a private message to get your account details so we can investigate further.

[chrisJ]

Me too. They've been draining my PowerWall as the sun goes down for the last couple of days

[Deepesh_AGL]

Hi Chrisj, Thank you for enquiry about the AGL Virtual Power Plant (VPP). We have referred this matter to our internal team and are working to resolve your issue. For all battery related matters, please contact us on 1300 377 118 option 2, option 2, or email the team at batterysupport@agl.com.au

Cheers, Deepesh