Add more history to online account overview

cwij
4 Replies 6447 Views

The https://myaccount.agl.com.au/ overview display would be more useful if it showed the last five bills (instead of just three) because that would allow comparison with the corresponding bill in the previous year (eg compare autumn 2019 and autumn 2018).

4 Comments
David_AGL
AGL Community Manager
Status changed to: Good Idea, Vote!

Thanks for the feedback, @cwij 

 

@Carla_AGL 

Aquila
Conductor

I’d like to add my support to this idea as well as being able to download a minimum of one year of PDF bills easily and at all times. It’d be useful to compare personal usages at various points without having to search my email history or rely on ‘average’ Data. 

 

Id also like to add to this that being able to see a LOCAL (ie state) average usage would be the only useful ooh r to your household averages printed in bills (it’s just a space, ink, or graphic design waste of space now as bills here in SA are much higher than NSW for example as a whole  state issue, rather than being the fault of a specific retailer. Here anyway it’d probably make customers view AGL less unfavourably if they saw their usage and costs as compared to SA users 🙂 

David_AGL
AGL Community Manager
Status changed to: Investigating
 
David_AGL
AGL Community Manager
Status changed to: Not Right Now

The team has taken a look at adding more information to the overview screen but determined that the performance degradation in adding extra history would not make it worthwhile. The Overview screen is intended as a succinct snapshot overview - but all your billing history is accessible from the billing tab if you need to go further back. We'll continue to review the the overview page experience in response to feedback but at this stage we won't be adding extra history.