Telstra Smart Modem

[Jeff5]

Hi,

Looking to move  over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?

[David_AGL · Accepted solution]

Hi @Jeff5 ,

If it's compatible with the nbn network, you should be all good to use a BYO modem! To double-check that a specific model will work, you can always contact support.

[Godfrey]

Hi @Jeff5 , 

I am thinking of moving as well.  Did the Telstra Smart Modem end up working with AGL NBN internet?

Thanks in advance.

[David_AGL]

@Godfrey 

I can't give an official confirmation of support, but if it helps I've spoken with other customers who have used the Telstra Smart Modem as a BYO modem with AGL Internet after configuring it for PPPoE in the modem settings.

[Godfrey]

@David_AGL 

Do you use IPOE as connection type?

[David_AGL]

PPPoE connection type, not IPOE.

[Godfrey]

hmm...therefore it is not going to work?

[David_AGL]

I think that likely shows your current connection type with Telstra, because Telstra does use IPoE. 

I notice it does allow you to enter PPPoE authentication details below, so I suspect you'd be fine to use it, perhaps with some configuration changes, but as it's still a BYO modem I'm not able to guarantee it. If you do a web search for "Telstra smart modem with other ISPs" you'll find more discussion on this topic. In some cases users report they needed to do a factory reset or change the configuration of their Smart Modem to get it working with other ISPs. 

 

[Jeff5 · Accepted solution]

It worked fine. Just plugged it in and it was good to go. No config required. 

[David_AGL]

Nice one @Jeff5, that's good news.