Questions and discussion about modems and other hardware used to get online with AGL
Hi,
Looking to move over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?
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Hi @Jeff5 ,
If it's compatible with the nbn network, you should be all good to use a BYO modem! To double-check that a specific model will work, you can always contact support.
Do you use IPOE as connection type?
I think that likely shows your current connection type with Telstra, because Telstra does use IPoE.
I notice it does allow you to enter PPPoE authentication details below, so I suspect you'd be fine to use it, perhaps with some configuration changes, but as it's still a BYO modem I'm not able to guarantee it. If you do a web search for "Telstra smart modem with other ISPs" you'll find more discussion on this topic. In some cases users report they needed to do a factory reset or change the configuration of their Smart Modem to get it working with other ISPs.