Telstra Smart Modem

[Jeff5]

Hi,

Looking to move  over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?

[Wingman_AGL]

Hi came across this post when searching online for reusing the Telstra Smart Modem for AGL internet services. Mine is the Gen 2 made by Arcadyan (LH1000). Does anyone know if this model is compatible? It currently shows IPoE routed mode for Telstra internet but has PPP Credential Setting (I assume for switching to PPPoE) with username/password that can be changed. When I chatted with the AGL help desk, they said the Gen 2 can be used for AGL internet if it is not locked to Telstra. When I contacted Telstra about unlocking the modem, they just said their modem is optimised for the Telstra network and will not work with other provider's services. They didn't tell me if the modem is locked or not to their network. Presumably the consultant just wanted to plant some doubts in my mind about switching. I would prefer to keep the Gen 2 modem if switching as it has better wi-fi coverage than the AGL eero6+ modem. Otherwise I may need extra eero6+ modems to boost the coverage.