Telstra Smart Modem

[Jeff5]

Hi,

Looking to move  over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?

[Lewis]

But can it be used for home phone connection as well?

[Tamil]

Worked for me too without any reconfiguration.

NBN Type: FTTP
Telstra Smart Modem Gen2

[Andrewb56]

How did you connect your home phone mine doesn't work

TIA

Andrew

[AGLZAC]

Hi @Andrewb56 

To be able to have a landline with us you will need to have one of our modem. 

[Andrewb56]

Hi,
The original modem stopped working
I had an old Telstra modem that I plugged in I got internet but no phone
What modem should I be looking at
Thanks

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[Jeff5]

Not too sure sorry, I'm still using the telstra modem as I don't have a house phone so that wasn't an issue for me. 

[Andrewb56]

Thanks for replying

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[Saxon74]

Don’t do it!!

AGL internet is terrible, I swapped over to try & get a decent deal on energy, mobile & nbn.

NBN drops out every 10 minutes!!

[slam]

Interesting, glad it worked for you 

I tried using the Telstra Smart Modem Gen 2 but i couldn't configure it to connect, even when submitting a new user and ID with the AGL username in the PPP credentialing section of the Telstra Gateway. 

The AGL helpdesk guy suggested I just buy a new TP link modem....

[Sheena_AGL]

Hi @slam 
I can't imagine how frustrating this has been for you.
I can also suggest maybe worth giving Telstra a call and seeing if they can change any settings within the modem to help the connection with AGL, or you can make sure the modem hasn't been locked with Telstra.
If you are wanting to order a modem with us, you will need to give us a call on 131245 so we can order the modem for you.
Thank you, Sheena
AGL Telecommunications