Thank you for reaching out!
Before your modem first connects to our server, the username and password will be as below.
Once you successfully connect and commence a browsing session, this will then synchronize your modem to our server and will change the credentials to those of which you have previously been trying above.
Have a lovely day!
I have the same modem but admin/password didn't work for me either, that was obviously the first thing I tried before having to look up that ridiculous support180 password. I don't know what else to try. When you say the modem has to connect to your server, that's the first time I've heard of a modem having to even be online to be able to set it up. I've tried every default password that I know.
I have my system working properly now.
When the modem first connects to the AGL network, it gets configured for use. So you can reset it to defaults and login.
I did call the support line, and there was no wait, and the guy was very knowledgeable and solved my issues.
The other problem I had was interference on the 2.4Ghz network. Since switching to 5Ghz, we have not had an issue (CAT5 cable is even better).