Terrible customer service

Poopservice
Semiconductor
3 Replies 2209 Views

I have tried to contact customer service for 2 days. Via the app, I was told that I would be transferred to another department and then had no response, even the next day when I tried again, I got no response. I tried calling and sat on hold for over an hour several days in a row when trying. I would get through to the nbn technical team every time, no matter the option I chose and they always just said that they would transfer me and then I would sit an hour again and get nothing until I hung up. Each time I get to them, they say they can’t help me and I beg to speak with a manager and they just say sorry I can’t help you and transfer me again and put me on hold. I am missing calls and have not been able to set up my voicemail because I can’t speak to anyone. Absolutely disgusted with the service. I was promised the world when changing over and have just received slow, bad connection of wifi at home, missed calls and no voicemail!!!   

5 REPLIES 5
jayden_AGL
AGL Moderator
1 Reply 2206 Views

Hi there - I'm sorry to hear that you've had such a difficult time getting in touch with our customer service team. Please send me a private message with your account details so that I can follow up on your account.

Poopservice
Semiconductor
0 Replies 2195 Views

Hi

Thanks for that, I phoned the complaints line and they sorted it out for me. A bit ridiculous though if you ask me. 

ozebob
Semiconductor
1 Reply 2156 Views

ME TOO, I moved mobile to AGL, received 2 sims, activated one, nothing for weeks, still using Telstra as directed. No referance to mobile on my AGL account summary. No email just 2 letters "lets do this"? I rang the merry goround they call customer service, originally to have the internet transferred from Telstra, TOOK 9 DAYS, had no internet, but the mobile is NOWHERE at least Telstra is still working

ozebob
Semiconductor
0 Replies 2140 Views

MORE, after ages on the fone, I was finally told the sime sent were now out of date. I put in rubbish, went to DoDo as I only need 2 gb not 20. Anyhow I thanked the lady for her help and told her to tell Mr AGL that they are hopelss, service and communication non existant  NOT happy, I may move electricity too 

lisanew68
Switched-on
0 Replies 2085 Views

hi me to i have been trying for a week