Terrible customer service

[Poopservice]

I have tried to contact customer service for 2 days. Via the app, I was told that I would be transferred to another department and then had no response, even the next day when I tried again, I got no response. I tried calling and sat on hold for over an hour several days in a row when trying. I would get through to the nbn technical team every time, no matter the option I chose and they always just said that they would transfer me and then I would sit an hour again and get nothing until I hung up. Each time I get to them, they say they can’t help me and I beg to speak with a manager and they just say sorry I can’t help you and transfer me again and put me on hold. I am missing calls and have not been able to set up my voicemail because I can’t speak to anyone. Absolutely disgusted with the service. I was promised the world when changing over and have just received slow, bad connection of wifi at home, missed calls and no voicemail!!!   

[jayden_AGL]

Hi there - I'm sorry to hear that you've had such a difficult time getting in touch with our customer service team. Please send me a private message with your account details so that I can follow up on your account.

[Poopservice]

Hi

Thanks for that, I phoned the complaints line and they sorted it out for me. A bit ridiculous though if you ask me. 

[ozebob]

ME TOO, I moved mobile to AGL, received 2 sims, activated one, nothing for weeks, still using Telstra as directed. No referance to mobile on my AGL account summary. No email just 2 letters "lets do this"? I rang the merry goround they call customer service, originally to have the internet transferred from Telstra, TOOK 9 DAYS, had no internet, but the mobile is NOWHERE at least Telstra is still working

[ozebob]

MORE, after ages on the fone, I was finally told the sime sent were now out of date. I put in rubbish, went to DoDo as I only need 2 gb not 20. Anyhow I thanked the lady for her help and told her to tell Mr AGL that they are hopelss, service and communication non existant  NOT happy, I may move electricity too 

[lisanew68]

hi me to i have been trying for a week

[Debbie-lee]

@Poopservice  I have had the same treatment! I’m trying to set up voicemail. All day trying to get someone to help me. Twice I was told it was sent, but of course it wasn’t. I still have no voicemail. I’m going to pull the plug on this company. It’s just not worth the frustration. 

[Sheena_AGL]

Hi @Debbie-lee 
Thank you for reaching out to us.
I can't imagine how frustrating this would be for you.
I'm really sorry to hear that the voicemail has not been working for you and hasn't been set up.
We recommend you give us a call on 131245 and speak with our escalation team, or you can contact us on our live chat platform.
Kind regard, Sheena
AGL Telecommunications