ME TOO, I moved mobile to AGL, received 2 sims, activated one, nothing for weeks, still using Telstra as directed. No referance to mobile on my AGL account summary. No email just 2 letters "lets do this"? I rang the merry goround they call customer service, originally to have the internet transferred from Telstra, TOOK 9 DAYS, had no internet, but the mobile is NOWHERE at least Telstra is still working