Can't activate SIM

[simonwildcat]

My new mobile sim arrived yesterday, so I followed the instructions and went to agl.com.au/activate sim, clicked the button and logged into my account.

However, there are no further prompts or anything relating to mobile except a mobile icon and:

"You’ll also see details for your other AGL services"

How to proceed? 

[Arsenenyamalamb]

Help me for activating my simcard 

[Tarsanne19]

Trying to activate my Sim card 

[Poppet]

Clearly they haven’t fixed this bug because I had the same problem too. Thankfully this thread was here otherwise I would’ve spent ages trying to figure it out or in the phone to their help desk! 
thank you 

[lisanew68]

hi my new sim is not activating does anyone know what to do

[David_AGL]

@lisanew68 Hi, if you've followed the instructions on the Activate Mobile SIM page and you're still not able to activate, you'll need to give support a call so they can assist you to get activated.

[Duola3]

I meet the same problem

[Alwayssunny]

You have sent me a replacement Sim.  It has now taken two weeks for me to get the Sim and 4 calls to your call centre.  The Sim has arrived and it cannot be activated as the number does not macth what was loaded into the system.  I now need to wait until Monday to have another round with your so called 'service' center.  Lovin AGL - looking forward to getting the sim working so I can move to Telstra

[Hannah_AGL]

Hi @Alwayssunny, 

I'm sorry to hear about the issues you have been experiencing with trying to activate your sim cards. 

The sim card number on the system is your original sim card number, the numbers will not match as the replacement sim card number is different to the original sim card number. 

Please call us on 13 12 45 or chat to us via the website or app so that we can activate that replacement sim card. 

Kind Regards, 
Hannah