after two weeks and multiple phone calls for a ESIM iphone 12 still waiting , agl inability to email required QR code failed apparently they are having problems with this process . it took a week to finally get a QR code which then failed activation .
after this AGL then cancelled existing plan and gave me a new plan {do not know why} back to square one, more phone calls back to waiting for a QR code two weeks and counting
i work in telecommunication and have all my working life in both telstra and private companies build fibre networks and if i cant get to the bottom of this god help anyone else .
this is not a criticism of the people that work there they have been helpful but they can only work with process they have been trained wqith and given , but their management have a lot top answer for
wish me luck
