Replacement sim show SOS for 9 days

[Lisahong]

I just finished talk to AGL Technical Support team.

This is 15 calls & followed their repeating instructions  repeating steps network reset,my.... change sim from samsung s24 to  IPhone 11, turn on & off again again...

Second new activated replacement sim still shows SOS

LOOSE HOPE TO GET MY NUMBER back from 20.95.2015 - 29.25.2025, 9 long, frustrating & disappointed days

[SYED_AGL]

Hi,

I'm really sorry to hear about the experiences you've described, that does sound incredibly frustrating. We absolutely understand how important it is to feel supported. We’re more than happy to look into this for you. Please send us a private message with your account details to get some more understanding about the issue. We’ll make sure it’s properly reviewed and followed up by the appropriate team.

Thank you for your patience, and we're here to help!
 

SYED