esim Activation

[Rajanikanth]

AGL have failed, incompetent and does not have the knowledge to run this process and yet they claim to provide mobile services, I doubt the AGL employees themselves uses the AGL mobile services or not, very pity. I have been waiting for my esim activation and I did not get any details from them on how to approach. I cannot make or receive any calls and all my MFA is linked to the same number and I am not able to receive any OTPS, This is causing me serious trouble as I am not able to login to my work related applications.

This is not acceptable and there is not a single action taken against this. @David_AGL 

[David_AGL]

Hi @Rajanikanth ,

That sounds enormously frustrating. Have you been through the steps on the Activate eSIM help page?

If so, your next step will be to get in touch with AGL support. The quickest way to resolve the issue will be to do so by phone - if you have access to another phone you can use. Unfortunately I won't be able to help through this public community, as this will require secure access to your account.

[Rajanikanth]

Hi @David_AGL yes I have gone through the help page also got in touch with the AGL support team but I am keep hearing the same thing saying the systems are down or updating and they are not able to help me at this point of time.

I am really shocked how come AGL are operating with this model and not having a backup when such things happen.

and no proper mitigating or recovery process.

My hands are tied back without my mobile number and this is costing me.

[David_AGL]

Hi @Rajanikanth how many times have you called support and been told that they're not able to help currently?

[Rajanikanth]

I have called 3 times now and used the chat as well

[Rajanikanth]

Hi @David_AGL is this some thing you can help me with

[David_AGL]

@Rajanikanth I can't assist you with activation, but I can check on what this system issue may be. Have you been told how long this is expected to take to resolve?

[Rajanikanth]

Hi @David_AGL , I always get a standard answer (call back after 2hours).

[Rajanikanth]

This is todays response, this is absolutely very amateur behavior and AGL does not have any intention to solve client issues. take out the CEO's mobile connection for 3 days and let's see how he reacts. I need a resolution immediately.

[Rajanikanth]

I don't know where in this world would a system take 3days to update and still updating