Definitely don‘t recommend cancelling your old plan if you change to AGL Mobile, I cancelled with Vodafone 2 days ago due to not being able to get full service, I’m an AGL Electricity customer and saw they had a good deal going and they use optus lines. I cancelled with Vodafone and changed over and I’m still not connected. Over 48 hours of not being able to make any calls or texts and I’ve had to contact AGL support 4 times. Qr code doesn’t get sent to you when they say it has and they aren’t able to just send you one when you ask for it apparently. They’ve raised an issue thats “high priority” but can still take 3 business days to resolve! It’s Saturday tomorrow which means I might not be set up by Wednesday next week despite me explaining I’m at risk of losing my job without being able to make calls and texts as I need to to be able to fulfill my job role. Do not recommend making the switch at all!
