Agl Mobile

[termeker]

Definitely don‘t recommend cancelling your old plan if you change to AGL Mobile, I cancelled with Vodafone 2 days ago due to not being able to get full service, I’m an AGL Electricity customer and saw they had a good deal going and they use optus lines. I cancelled with Vodafone and changed over and I’m still not connected. Over 48 hours of not being able to make any calls or texts and I’ve had to contact AGL support 4 times. Qr code doesn’t get sent to you when they say it has and they aren’t able to just send you one when you ask for it apparently. They’ve raised an issue thats “high priority” but can still take 3 business days to resolve! It’s Saturday tomorrow which means I might not be set up by Wednesday next week despite me explaining I’m at risk of losing my job without being able to make calls and texts as I need to to be able to fulfill my job role. Do not recommend making the switch at all!

[LimeChilli]

Same here, my vodafone network was gone on Thursday 7pm, still not being able to activate new eSim today on Monday at 10pm. I spoke with onshore team earlier after escalation, told I would receive new replacement sim QR code within two hours. It’s been 4 hrs already. 

[termeker]

I got over waiting and connected to Aldi Mobile, they had be set up within 10 minutes.

[Sheena_AGL]

Hi @termeker 
I am really sorry to hear about the experience you've had with AGL for the mobile.
One thing I can suggest, with mobile transfers, if the sim has been disconnected with the previous provider, we won't be able to complete the activation.
I am glad to hear that the service is now working for you.
Thank you for the feedback.
Sheena
AGL Telecommunications