Why is my estimate higher than my typical usage?

[Thsel]

Why do you estimate my bill at $900 when from past usage it’s quite obvious that it is lucky to be around $200? It seems your estimating dept does not talk to billing dept

[_Mark_ · Accepted solution]

Hi @Thsel, we bill based on readings provided to us, and estimates that are provided to us by your Distributor are usually based on things like historical data, or averages for the area where data is not available. It can lead to those discrepencies you mentioned. Feel free to provide your own meter reading online, or through the app. Or you can reach out to us here so we can help you with it. Regards- Mark.