Time of use -hours

[Jgrae]

I am in postcode 3088 with ausnet.

What hours apply to my peak and off-peak with my time off use tariff?

Historically it was 7am-10pm M-F Peak in WINTER and 8am-11pm M-F SUMMER.

I used to be told that even though my bill said 7am-11pm year round, the summer and winter hours above actually still applied.

My current rate says 7am-11pm so I am just trying to get it 100% clarified which is correct? Is it time shifted for daylight savings or is it the same all year?

[Ellen1 · Accepted solution]

Hello Jgrea! 

Welcome to AGL Community! 

The peak/off-peak hours are not effected by day light savings, so they would remain that time however if you would like us to confirm your time frames you can get some information and contact our team here. 

Thank you 

Ellen

[Jgrae]

Thanks 

[joziegrozy13]

How do I switch back from TOU to single tariff pls?

[-Nam- · Accepted solution]

Hi joziegrozy13!

Welcome to AGL Community! 

We'll need to send a request to the network on your behalf for approval of a tariff change, please get in touch with us here on your AGL My Account and we go through the process with you. More information can be found on our website here. 

Kind regards, 

-Nam-