Notifying AGL of wrong meter and add the right meter but wrong meter remains in account

[atat]

Recently switched to AGL but soon after noticed that AGL got the wrong meter NMI. Notified AGL about the right NMI and asked for AGL to remove the wrong meter. AGL proceeded to add the right meter NMI but wrong meter remains. I now see 2 sets of electricity meter consumption + associated costs in my account. I have asked AGL through app chat to remove the wrong meter and was promised that would be done but it continues to remain under the account. Please help. I would not be paying for any charges associated with the wrong meter due to AGL mistake.  

[ChrisE_AGL · Accepted solution]

Hi @atat 

Thanks for reaching out. 

I'm sorry to hear about this. 

I'm going to send you a Private Message to look further into this for ou.

Thanks, Chris

[atat]

Hi Chris

Info asked has been shared via private message. Your help in having this resolved asap would be most appreciated. Please let me know.

Thanks,