Ineligible meter read

[Michelle4]

I can no longer get meter reads via AGL app or online says ineligible service. 

[Naz_AGL]

Hi @Michelle4,

Thanks for reaching and we apologies for any inconvenience you have faced while having issues with the App.

We will need more information to help you resolve the issue, I will send you a private message to confirm some details.

Kind Regards,

Steph

[NeilC · Accepted solution]

@Michelle4 

Michelle,

You cannot submit reads if you have a smart meter.

Meter Reads are sent at least every 30 mins.

If you look on the APP or on My Usage page you will see your latest data there