Hot water issue after smart meter installation

[catear]

We had smart meter installed 12 days ago and since then the hot water would run out in the evening. We're family of 4 with 2 small toddlers and even with very short showers, I'm having lukewarm to cold showers at the end of the day. The meter usage shows a jump in usage from 1am onwards which is presumably when the hot water system is getting heated. We're on controlled load 1 so it SHOULD kick in at 10pm (not 1am) which I don't mind if it's the case and I can a shower at 11pm but right now I have to wait until 2am to get hot water again.

Called and spoke with AGL 5 times so far, reassured it'll be investigated in 24-48hrs over the week, the matter gets "escalated" with lots of reassurance and sympathy but even when the "resolution team" called and I get a text 2 days later saying they're "unable to complete your electricity meter investigation." and to call again. Can't change to controlled load 2 because they want to sort this meter issue out first which is fine but please fix the issue! 

Can someone please have a look since it's the long weekend and calling AGL doesn't seems to get any results. Thank you.

[Danniellef]

Hi there, i can’t say for sure if that’s an option sorry. I did have a lot of issues with agl, a lot of back and fourth with the blame game and not wanting to deal with it so in the end I contacted energy Australia and explained the situation, they did warn me it can take up to ten days sometimes but they tried to help as quick as possible and got it done that day.
We moved on to another provider not long after as the last straw was our bills being more than double with the new financial year.
Best of luck with it.