Gas Metre install

[Michelle07]

There are 3 new houses on the 1 block and i am the first to move in, on Tuesday 27th. I requested that they ring me prior to arriving. I was advised between 1 to 3 days. I took 3 days off just in case and here we are at the end of the week and no metre install. I have just found out that they installed it at the wrong house.

I am a new customer and can't believe this service. Now the call centre said I have to wait up to 5 business days! No hot water for 3 days after I move in. I still need to have the gas plumber come after the install to do there bit.

What a monumental s/up

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing — I completely understand how frustrating this must be for you. Please know that we’re here to help and truly want to get this resolved for you as soon as possible.

Our dedicated team is more than happy to look into this further. If the issue is still ongoing, please don’t hesitate to contact us directly via the link below:
👉 http://agllink.co/6006UK1Ve

Also, if a meter was recently installed at your property, the installer should have provided instructions, including a prompt to contact your gas distributor’s customer service team to have the gas supply officially turned on and flowing into your home.

Thank you for your patience — we really appreciate it. Please let us know if there’s anything else we can do in the meantime.

Syed