disconnected both gas and power with no request

[Pak]

I called to have the account transferred into my name following the passing of my husband. Shockingly, instead of processing the transfer, the entire gas and power supply was disconnected without any prior warning during the conversation. I only received an email afterward—informing me of a disconnection that had already occurred and a reconnection scheduled for tomorrow.

This kind of serious error, especially during such an emotionally difficult time, is completely unacceptable. I am now seriously considering switching to a different supplier.

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. We absolutely understand how important it is to feel supported and treated fairly, and we take these kinds of matters very seriously. If you’d like, we can look into your account and see if there’s anything we can do to address your concerns or find a better solution for your needs. Please feel free to reach out to us directly so we can assist you further and work towards a resolution that works for you.

Thank you for sharing your feedback with us. We're here to help, and we’d love the opportunity to make things right. 

SYED 

 

[Lillian826Pena]

Hello!

I'm truly sorry for your loss and the incredibly distressing experience you've had with your gas and power supplier. It's absolutely outrageous and unacceptable that your services were disconnected without warning, especially when you were trying to transfer the account following your husband's passing. This level of error and lack of empathy during such a vulnerable time is not just inconvenient, but deeply hurtful. It's completely understandable that you're considering switching suppliers; such a serious mishandling of your account warrants a change.