Estimated bills?

[Deniser]

Both my meters are easy to get at and read - just wondering under what circumstance there would be a reason to send an estimated bill?????.       I believe we pay enough for these utilities without having to do the actual meter reading ourselves.

Kind Regards

Deniser

[Deepesh_AGL]

Hi LindyLou281, We’re sorry to hear you’re having trouble reading your meter. For instructions on meter reads, please refer to: https://www.agl.com.au/help-support/energy/meters-and-reads/reads/read-your-own-meter. If you have any difficulties, please reach out for further assistance.

To avoid estimated bills, you can submit a reading of your energy meter using My Account or the AGL app. Please check out this helpful video on our website: https://www.agl.com.au/ssmr. If you have any difficulties, please reach out for further assistance. Cheers, Deepesh

[Goneftn]

I left AGL because of estimated bills.
AGL estimated mine so high I still had a credit on the next two quarterly
bills.
That is crazy

Regards
Wayne Springer
0402 307 118

[Deepesh_AGL]

Hi Wayne, I'm sorry to hear about your experience. Energy bill can be estimated if the distributor is unable to complete a meter reading at your premise. You can find more information about this on https://www.agl.com.au/help-support/billing-payments/estimated-bills. Irrespective of your energy retailer, your distributor and the way they perform meter reading will be the same. It would be best to understand the reason for the bills being estimated to avoid this in the future. AGL customer also have the option to provide meter reading to avoid estimates. You can find more information by visiting https://www.agl.com.au/help-support/moving-meters-connections/submit-meter-read. Please feel free to reach out if you have any further questions. Cheers, Deepesh

[PROTEC]

i dont see how your meter reads are my issue. i dont own a dog and there are no safety issues stopping your company getting a meter reading. instead given overly high estimates. who does this benefit? well it surely isnt me when the estimates are higher than they should be. just a cheap way for the company to charge more for deing less

[LindyLou281]

Not my job to read a meter.

[LindyLou281]

True. Not my issue either and your vitriol is your issue.

[Goneftn]

Hi Deepesh,

I have read that, thanks.

I don't have a fence

I do not have a gate.

I do not have a dog.

There is free access to the meter.

How about AGL answer my issues?

Why was the bill estimated?

Why was the estimated bill so high?

It was higher than my previous bill.

The estimate was so high that my next bill was fully paid for.

The bill following that still had a credit on it.

I feel AGL are causing financial hardship for customers because of this unethical behaviour.

Please answer my questions and do not just send me some information as a decoy to your unethical behaviour.

[LindyLou281]

Correct.

[Deepesh_AGL]

Hi Goneftn, I will need to get a few more details so I can look into your account and provide specific information. I will reach out to you privately to get your account details so I can look further into this. Cheers, Deepesh