Smart meter antenna cut?

Ag99
Semiconductor
3 Replies 1022 Views

Hi, I recently stopped getting usage updates on my agl app. Upon looking at the electrical box it looks like the antenna cable has been cut off. Has this happened to anyone or know why?

 

I did get an email last month but then got a follow up saying it was a mistake

We’ve reviewed your account and found that the pricing for your energy plan needs to be updated as there was a change to the way your electricity meter records the electricity that you use. Now that we have updated information about the way your meter is configured, we have determined your new rates.

Recently we sent you a notice stating there had been a change to your electricity plan, and that your meter is now configured for a Time Of Use Tariff structure effective 1st July 2024.  Unfortunately, this was sent in error.

There is no change to your current plan and you will remain on a Single Rate Tariff. 

3 REPLIES 3
Ag99
Semiconductor
0 Replies 1020 Views

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Ag99
Semiconductor
0 Replies 1019 Views

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Deepesh_AGL
AGL Moderator
0 Replies 827 Views

Hi Ag99, It would be good to understand if the issue with getting usage information is due to issue with the AGL app set up or the actual meter. I will send you a private message shortly to discuss further. Cheers, Deepesh