Questions and discussions about your electricity and gas meters, connections, disconnections and more
Hi pancho,
Good question!
Provided you have a smart meter, these reconfigurations are typically done remotely. The fee quoted for this work is up to $165, however this is based on the worst case scenario in the event that a technician does have to physically attend your property. Remote reconfigurations attract a far lower fee.
Kind regards,
Jayden
Hi pancho,
My pleasure!
As mentioned, given you have a smart meter this work should be completed remotely so it's highly unlikely that you'll be slugged with the $165 fee. To arrange this, you'll just need to get in touch with our Resolutions team.
Kind regards,
Jayden
Thanks again Jayden. I have contacted the Resolution team & been informed that the change from Control load 2 to Control load 1 for my off peak hot water can be done remotely through my digital meter, but I cannot get anything other than a vague & unsatisfactory statement of “cost of can be up to $165” I have asked for a more definite quote of cost & received a commitment to call me back the same day with a more specific costing but there has been no return my call
Hi Jayden I just got off the phone with your solar team and she advised that the fee charged to remotely reconfigure my smart meter for Solar was $165. I argued that the fee should not be 165 as the message I got earlier last week advised that It would be upto $165. Thus I am assuming that a remote reconfiguration should be a fraction of the maximum fee stated.
Can you please comment on this @jayden_AGL
@jayden_AGL wrote:Hi pancho,
Good question!
Provided you have a smart meter, these reconfigurations are typically done remotely. The fee quoted for this work is up to $165, however this is based on the worst case scenario in the event that a technician does have to physically attend your property. Remote reconfigurations attract a far lower fee.
Kind regards,
Jayden
Hi Pauline,
Thank you for your comment.
Your assumptions are correct, remote reconfiguration do typically attract a fee less than the $165 you were quoted. As I'm sure you can understand, we prefer to quote for the worst case scenario as opposed to surprising out customers with fees higher than anticipated.
Kind regards,
Jayden