Thanks again Jayden. I have contacted the Resolution team & been informed that the change from Control load 2 to Control load 1 for my off peak hot water can be done remotely through my digital meter, but I cannot get anything other than a vague & unsatisfactory statement of “cost of can be up to $165” I have asked for a more definite quote of cost & received a commitment to call me back the same day with a more specific costing but there has been no return my call