Billed for wrong meter number

[BS2038]

AGL have been billing me for the wrong meter number. I realized this when I got large sums even when I was overseas and checked my meter readings. Then I raised this concern with AGL in August and provided the correct meter number that was outside my property. Then AGL said they would do the investigation in the meantime I would not have to pay the bill until the investigation was completed and freeze the bill for a couple of months.  Recently (approx. 2-3 weeks) a technician from the dealer (Multinet?) visited the property and confirmed that AGL has been billing for the wrong meter number and also provided me the information on the meter number I was being charged is of a neighbor 3 houses apart. 

Yesterday again I received another bill from AGL with an addon from the previous bill for the same gas meter which is not mine. It seems that AGL has still not completed to investigation/communicated with its dealer but still wants me to pay for the wrong meter. I am hesitant to pay it as this does not belongs to me and wishing to get AGL to resolve the issue and charge me for the correct meter number. Could you please advise how this can be resolved?

[Deepesh_AGL]

Hi BS2038, Thanks for your time over the phone earlier. As advised there could potentially be a meter labelling issue and will follow up with your privately. Your account has been placed on hold until investigation is complete. Cheers, Deepesh

[jennie258fitz]

To resolve the billing issue with AGL, document all communications and previous confirmations regarding the incorrect meter. Contact AGL again to request an update on the investigation, and clearly state that you won’t pay the incorrect bill. If you don’t receive a satisfactory response, escalate the matter to a supervisor or the energy ombudsman. Keep monitoring your account to ensure no further incorrect charges are applied.