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jennie258fitz Switched-on
a month ago

Re: Billed for wrong meter number

To resolve the billing issue with AGL, document all communications and previous confirmations regarding the incorrect meter. Contact AGL again to request an update on the investigation, and clearly state that you won’t pay the incorrect bill. If you don’t receive a satisfactory response, escalate the matter to a supervisor or the energy ombudsman. Keep monitoring your account to ensure no further incorrect charges are applied.
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