Hello,got smart meter installed on 14 July 2023.have saved nearly 70% on my electric hot water bill.
This is due to the fact that the smart meter only allows power to my studio immersion heater 2 days a week,Saturday and Sunday from about 5Am to 3pm.
The rest of the time I can only have cold showers.
I have been having cold showers for the last 6 months because of this.
Despite numerous request to have problem rectified and it has not been 6 months yet,the issue has not been resolved.
How though full of an energy company to be so considerate in saving me money on needless hot showers.
I am no wondering when they will save me 100 % and cut off power totally for all week.
Can you define 'studio immersion heater' a little more ?
Is it just a normal electric hot water service with an element ?
Or a smaller version of those ?
I googled immersion heater, but don't think you have what comes up !
Also, "This is due to the fact that the smart meter only allows power to my studio immersion heater 2 days a week, Saturday and Sunday from about 5Am to 3pm."
You don't define where you are (all states seem to have their quirky tariffs / availability of options etc) but I am sure no plan / tariff would have such timing normally.
Hopefully an AGL rep here can take you up on a private message and sort this out.
I can't work out why you haven't gone to AGL via phone or website chat, it's really not too difficult to do.