Setting up internet with Eero

[mkoppel]

I have received the eero- plugged it into the power outlet and the Ethernet outlet in the wall, checked to see if the NBN box it on. But it’s still says can’t connect to the internet. 
What am l doing wrong? 

[David_AGL]

Hi @mkoppel ,

Sorry to hear you're having trouble. There could be a number of things stopping you from getting online.

Have you followed the steps in our Set Up Guide for the eero 6 device?

You might also find it helpful to consult our Set Up AGL Internet or Internet Troubleshooting and Outages help pages.

If you still need a hand to figure out what's wrong, your best bet will be to give support a call.

[jems9754 · Accepted solution]

Unplug it and replug it into power. Then wait until it fully boots back up – this should take about 2 minutes. Next, try power cycling your modem. If there's an on/off switch, switch it off and wait for 30 seconds before switching it back on.