Internet customer service

[Evekin1]

Is any other AGL customer dissatisfied with the lack of customer service and  difficulty in connecting with customer care? I have been a customer of AGL for over 4 years and have multiple energy and internet accounts. I would have liked to believe that I am a valued customer - but sadly not the case! 
After spending an inordinate amount of time trying to connect with someone for help, only to be frustrated by having to explain to my request over and over to someone in an offshore call centre to whom english is a second language, and to find, weeks later, that my request hadn’t been actioned. As an AGL customer my only option is to repeat the same process and hope for a different outcome! If the above had been a one off, a single occasion, I would have shrugged it off and carried on being a loyal customer, but when it becomes the norm rather than the exception, it’s time to shop around and take my money and loyalty elsewhere.

[BIGD]

I have also been with AGL for many years. I have moved house multiple times using the AGL moving house option and the most recent time was not completed correctly by AGL and I had to contact them to correct the errors. Only one error was corrected even though AGL assured me that all my requests would be actioned. I believe that it will never be resolved. And today I just found that I have been overcharged on my most recent NBN bill, and online support is offline so I can't even contact them until Monday!

Time to move on to a different company.

[Natasha_AGL]

@Evekin1 I am really sorry, to know that is the experience you have faced, I understand and appreciate the loyal as you have many services connected and being with a company for more than 4 years is definitely a loyal customer. 
I am sorry you have faced that more that 1 time.
Do you mind going in a little detail what the issue was about, that way I can put through some feedback about the situation.