Hello, Im new here..
Last time I have registered for internet and already have account. Since I live in Indonesia and will be back to Australia on December 21, so I asked them for survey on December 21 as the date my family and me arrive.
I was helped by the agent of customer service.
Please let me know, if that appointment will be done ? I mean, do they will come to survey as appointment asked ? Should I tell the agent the day before ?
By this morning, I have tried to ask by chat but none available for this.
Please let me know more, thank you.
I'm not entirely clear what you mean, but I think you're talking about the NBN technician appointment to connect your NBN access. This will happen on the appointment day unless other circumstances prevent it.
Check out "How and when the internet will get connected" on this Help page for more information.