If it were me I would ring, ask for manager and tell them I am referring matter to telecommunications Ombudsman. They HATE Ministerials so this followed up by confirming proposed action in an email should get some immediate action. If not, contact the Ombudsman and lodge a complaint. That's what they are there for, so use them. Good Luck. Denise
I'm sorry to hear about the ongoing issues with your Internet service. It sounds really frustrating. Since you've already contacted multiple AGL agents and the Expert team without resolution, I recommend reaching out to AGL's Customer Service Manager or Complaints Department. They might have more authority to address and resolve your issue.
