AGL cut my Internet without notifying me. Waiting for 12th day already.

kylie575
Switched-on
2 Replies 21 Views

I don't know why AGL cut my Internet since last Monday. I talked to over 10 AGL agents but no use.

 

Even, I talked to AGL compliant team (called Expert team) but still the same.

 

Who from AGL can help to resume my Internet?

2 REPLIES 2
Denise1951
Switched-on
0 Replies 7 Views

If it were me I would ring, ask for manager and tell them I am referring matter to telecommunications Ombudsman.  They HATE Ministerials so this followed up by confirming proposed action in an email should get some immediate action.  If not, contact the Ombudsman and lodge a complaint.  That's what they are there for, so use them.  Good Luck.  Denise

Edward357J
Switched-on
0 Replies 2 Views

Hello!

I'm sorry to hear about the ongoing issues with your Internet service. It sounds really frustrating. Since you've already contacted multiple AGL agents and the Expert team without resolution, I recommend reaching out to AGL's Customer Service Manager or Complaints Department. They might have more authority to address and resolve your issue.