All general questions and discussion related to AGL Internet
Internet is down, its been out since 7pm. How can there be no tech support after 6pm.!
Yes everything reset. Nothing.
All lights are on on the NTU.
I can ping ok but i assune the DNS has fallen over.
This is the 3rd outage in a fortnight. Having to work like this is so annoying and the lack of network support by AGL is inexcusable
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Same! I am dropping AGL, internet is soo unreliable and they just turn off chat with no explanation of what is happening?
I also was waiting nearly two weeks for them to connect a new property and only when I called them as to why no progress was made for set up did they tell me oh yeah there's no connection at all we need to send a technician to fix that. Pathetic!
HI @Rowdy1961
I am sorry to hear about your NBN issues over the weekend.
Our technical support team are open from 8am - 8pm AEST Monday - Sunday.
There was an unplanned NBN outage in NSW due to degradation, you can view this information here: https://telcostatus.agl.com.au/.
The NSW outage was resolved at 6:48 am this morning, 26.02.2024.
If the issues are continuing, please unplug your modem for 2 minutes, then plug the modem back in and wait several minutes, if the issues continue after this, please follow this troubleshooting guide: https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshoo...
If after all this is completed, and the issues are continuing, please contact us, so that we can go through further troubleshooting with you and investigate it further.
Kind Regards, Hannah!