missing payment

1 Reply 109 Views

I have paid my internet bill for the month of May, but it is still being shown as overdue. I have got the next bill for June with double the amount, carrying forward the amount from previous bill. I have tried talking with support several (7-8) times, but they’re of no help at all. I have provided proof of the payment, money being debited from my bank account. But still there seems to be no help from their side. Just copy paste responses like a robot. Any idea what to do in this situation? I have also mailed payments@agl. Any other ideas?

AGL Moderator
0 Replies 95 Views

Really sorry to hear about your experience with us and the payment not being allocated to your account.
We recommend you call us on 131 245 and speak with the escalations team so they can assist further for you.
Thank you, Sheena
AGL Telecommunications