Internet Accounts & Plans

Hi AGL neighbourhood / other AGL customers   Before signing up with AGL a sales rep said Static IP addresses were available for 7.50p/m. I changed to AGL and asked for a static IP, tech support said yes, will be added to bill and take effect within the "next few hours", didn't happen. I asked again 4 days later, "within 24 hours". 3 days after second call, still nothing. I need the static IP addre ...

Dear AGL Customer Service,I am writing to formally lodge a complaint regarding the significant issues I have recently experienced with your internet service. I have been a loyal customer for the past two years since moving to my current property and have never encountered any problems until now.On 14/08/2024, I requested via your online chat service to disconnect my internet on 13/09/2024, making ...

How does the NBN onboarding process work?  I signed up on Sunday and today Tuesday I got an SMS saying: "please contact AGL on 1300 001 038 to complete your Network Termination Device (NTD) test. This will allow nbn co to complete remote activation of your service. Thanks, AGL Team" So I called the number straight away and after half an hour wait the customer service rep had no idea what I was tal ...

Hi AllI just signed up with AGL internet.Have been with TPG for years on Fixed Wireless.NBNco upgraded the Fixed Wireless tower so better speeds are available, TPG don’t offer any other speeds so I decided to join AGL and get the Fixed Wireless Plus plan.Expected speeds supposed to be 65/6 but I still get the same speeds that I had with TPG, 25/4.Just wondering what other people experience on this ...

I don’t know if anyone has the same issue. I just got the internet bill for December and it is extremely higher than my regular plan fee. I am on a $54 monthly plan but it is $82.99. I searched my mailbox and there is no any notification regarding this. I am not sure if it is an error. 

Recently signed up/had a modem delivered from AGL and the DSL light wont activate after being plugged in as instructed out of the box, Via live chat i've been told I need a credit check from NBN?This seems a strange process, given i've just moved in so dont really have any bills/documents with the new address on them. Does this also mean NBN has never been connected to this residence before? There ...

I changed my internet provider nearly 2 years ago from escapenet to agl on a tp link modem. For those 2 years I haven't been able to use WiFi even though I'm paying for it.  Reached out for support so many times but get nothing.  Please help! 

I don't know why AGL cut my Internet since last Monday. I talked to over 10 AGL agents but no use. Even, I talked to AGL compliant team (called Expert team) but still the same. Who from AGL can help to resume my Internet?

How to add AGL internet tab on my AGL Electricity and Gas AccountDiscount and deduction for sign up nbn even been existing energy customer. Had called and talk to customer service multiple times . Representive said problem been resolved but I not think because bill still $114 instead 74 when sign up.Please sort this . I

I just received a telecommunications bill today with a rate hike including a backdate rate hike for 24 days from the previous paid billing period. No notifications received regarding such hikes. The rate hike for the basic plan went from $69 to $77 (before the monthly AGL energy discount is subtracted) but the rate advertised on the AGL website is only $74? I called AGL about the new rate and the ...