Static IP address for remote access

Ell
Switched-on
4 Replies 36758 Views

Hi AGL neighbourhood / other AGL customers

 

Before signing up with AGL a sales rep said Static IP addresses were available for 7.50p/m. I changed to AGL and asked for a static IP, tech support said yes, will be added to bill and take effect within the "next few hours", didn't happen. I asked again 4 days later, "within 24 hours". 3 days after second call, still nothing. I need the static IP address for a remotely accessible photo/media server.

 

My question is, am I being lead on? Do you even support static IP addresses? 

 

P.S please just disable the "live chat" it is not "live" in the slightest

 

19 REPLIES 19
lawleo
Semiconductor
0 Replies 5765 Views

I can finally got my public IP.  This time Mohammed help me resolve the problem very quickly.  Thank you @Salonpas for your tips.

andy1966
Switched-on
2 Replies 5086 Views

Did you mean static IP address rather than public IP address? Every network has a public IP address.

Sheena_AGL
AGL Moderator
1 Reply 5063 Views

Hi @andy1966 Sometimes a public IP can resolve the issue as well, we try to offer a public IP as getting a static IP can cost more.
But a Static IP will resolve the issue if the public IP doesn't work.

Thank you, Sheena
AGL Telecommunications

andy1966
Switched-on
1 Reply 5056 Views
Hi Sheena,

Since dynamic and static IP addresses are both public IP addresses, and that every computer connected to the Internet has either one or the other, what kind of public IP address are you referring to (that you say AGL offers)?

Andy
lawleo
Semiconductor
0 Replies 5040 Views

AGL give me a class C IP(s) which is 10.x.x.x, so I can't vpn to my home network from outside.  I need class B IP (either static or dynamic IP) to do that.

Sheena_AGL
AGL Moderator
1 Reply 5029 Views

Hi @andy1966 @lawleo 
The Public IP is also known as dynamic IP, however we have to make changes from our end to be able to enable the public IP (Dynamic IP).
Static IP will be different to a Public IP as the static IP will start with 10.x.x.x for the IP, the public IP will start with 20.x.x.x.x
Thank you, Sheena
AGL Telecommunications

europlus
Switched-on
0 Replies 3330 Views

This is an important point re: static vs public IPs.

 

IP addresses in the 10.x.x.x CGNAT/private range can absolutely technically be static or dynamic. 

 

IP address in a public range like the 20.x.x.x one mentioned can absolutely technically be static or dynamic.

 

For easiest external access, that means you want a static, publicly routable, IP address in the 20.x.x.x range (or whatever range AGL is on in the future). But you’ll have to do router port forwarding (and perhaps other configuration) to allow access to “internal” services/devices.

 

Alternatively, if you don’t need public (i.e. devices you don’t control) access (i.e. you’re not running a mail server, or a public Minecraft server), but just want to access, say, your own media server or file server when remote, you can use solutions like WireGuard/Tailscale or ZeroTier (all available free for personal use) to create your own VPN.

 

These set up a discrete network of devices accessible to each other over another set of IP addresses (e.g. Tailscale uses 100.x.x.x) allowing you to directly connect between devices, even if one is on a publicly routable IP address network, while others are on the AGL 10.x.x.x dynamic private range (exactly my setup, I use Tailscale).

 

They have additional benefits.

 

  • Because only your own devices can see each other, you can avoid port forwarding rules on your router exposing ports to the wider Internet where that’s not necessary/advisable (port 22, anyone?)
  • Many Tailscale devices (I haven’t tried with WireGuard or ZeroTier) can act as an “exit node” for others through the VPN, i.e. basically what most people use commercial VPNs for – your local traffic seems to originate from the exit node’s network, and return traffic goes back to the exit node’s network, and the exit node forwards it to the remote device
  • You don’t have to worry about dynamic DNS (DDNS) for dynamic external network addresses, and you don’t have to worry about private addresses on individual devices/routers (my Tailscale traffic goes: computer ⇄ internal NAT on my router with DHCP reservation IP ⇄ external/CG NAT on AGL routers with dynamic IP ⇄ ☁️Internet☁️ ⇄ router on other network with publicly routable static IP address ⇄ internal NAT with DHCP (reserved and not) and static) ⇄ computer/server, but it feels like the computer and server could be next to each other on the same physical network
  • You can access non-Tailscale devices on other physical networks using their local IP address by having a Tailscale device “advertise subnet routes” – i.e. it acts as a router between the local network and the remote network. This allows me to print to my printer on another network using the same IP-based configuration I would use if I were physically co-located with the printer.

Note: Bonjour/mDNS  does not work over Tailscale, so you need to address devices by IP address (local or Tailscale) or Tailscale MagicDNS hostname.

 

I chose Tailscale in the end as its configuration on all platforms is easier than what I’ve seen in a trial of ZeroTier, and what I read on the website of WireGuard (Tailscale is built on WireGuard). Anything I’ve said I do in Tailscale may be achievable with the other solutions.

 

I have Linux, macOS, iPadOS, iOS, tvOS and Home Assistant devices (16 in total, on 7 separate networks [plus mobile data]) all happily talking to each other over Tailscale, have reduced my port-forwarding setup dramatically, limited some services in their config only to the Tailscale subnet (Webmin on my Linux servers, for example), use an exit node on my “base” network to ensure certain streaming service/s don’t think I’m sharing my account with others when I have extended stays away from home (also useful for holiday homes, I guess), and have better functionality and security overall to boot (yes, I’m a fan).

 

Anyway, just my $0.02 worth!


Sean

 

PS I tried to include lots of links, but although they’re available in the editor, they aren’t allowed by policy on this site. You’ll have to google them.

Nigel1500
Switched-on
1 Reply 144 Views

I asked for a Static IP address on Friday 21 November 2025 ... and again on Wednesday 26 November ... and again today.  3 times on the Chat.  Today I was on the chat for over 30 minutes before any human acknowledged my presence, so I called on the support line.  Why can't this just happen?  Why must AGL delay and delay and delay?

 

Further, when enquiring about signing up I asked specifically about static IP addresses and port forwarding.  I was told they were supported.  I've burned about 6 hours of my time stuffing around with everything else, having trusted the sales rep.  Now I've discovered AGL uses CGNAT.  If I had known this before, I would have never signed up.  

 

When is my Static IP address coming?

europlus
Switched-on
0 Replies 116 Views

I’m sorry to hear of the trouble you're having, I hope AGL gets their act together.

 

I would certainly stick to just phone, rather than chat.

 

Have you asked for a non-CGNAT static and public IP address?

 

I currently have one in the 203.n.n.n range (ranges may differ, I suspect).

 

My bill lists “AGL Static IP” for $7.50.

 

If you only want to access to/from your own devices, and all those can run a VPN system like TailScale or Zerotier, and you have the interest, you could just use those and save the money.

 

I’ve just used ZeroTier to access my strata’s modem used for the new solar install, and it’s on a Telstra SIM that gives it a 10.n.n.n CGNAT address, and that’s working fine without any static address or port forwarding.

 

Hope that’s of use.


Sean

uccoffee
Switched-on
0 Replies 95 Views

why stay with AGL nbn anyway ?  was there a promotion that I am missing out ?