Questions and discussion about AGL's Internet plans and your AGL Internet account
Hi AGL neighbourhood / other AGL customers
Before signing up with AGL a sales rep said Static IP addresses were available for 7.50p/m. I changed to AGL and asked for a static IP, tech support said yes, will be added to bill and take effect within the "next few hours", didn't happen. I asked again 4 days later, "within 24 hours". 3 days after second call, still nothing. I need the static IP address for a remotely accessible photo/media server.
My question is, am I being lead on? Do you even support static IP addresses?
P.S please just disable the "live chat" it is not "live" in the slightest
Solved Go to Answer
Hi @andy1966 @lawleo
The Public IP is also known as dynamic IP, however we have to make changes from our end to be able to enable the public IP (Dynamic IP).
Static IP will be different to a Public IP as the static IP will start with 10.x.x.x for the IP, the public IP will start with 20.x.x.x.x
Thank you, Sheena
AGL Telecommunications
This is an important point re: static vs public IPs.
IP addresses in the 10.x.x.x CGNAT/private range can absolutely technically be static or dynamic.
IP address in a public range like the 20.x.x.x one mentioned can absolutely technically be static or dynamic.
For easiest external access, that means you want a static, publicly routable, IP address in the 20.x.x.x range (or whatever range AGL is on in the future). But you’ll have to do router port forwarding (and perhaps other configuration) to allow access to “internal” services/devices.
Alternatively, if you don’t need public (i.e. devices you don’t control) access (i.e. you’re not running a mail server, or a public Minecraft server), but just want to access, say, your own media server or file server when remote, you can use solutions like WireGuard/Tailscale or ZeroTier (all available free for personal use) to create your own VPN.
These set up a discrete network of devices accessible to each other over another set of IP addresses (e.g. Tailscale uses 100.x.x.x) allowing you to directly connect between devices, even if one is on a publicly routable IP address network, while others are on the AGL 10.x.x.x dynamic private range (exactly my setup, I use Tailscale).
They have additional benefits.
Note: Bonjour/mDNS does not work over Tailscale, so you need to address devices by IP address (local or Tailscale) or Tailscale MagicDNS hostname.
I chose Tailscale in the end as its configuration on all platforms is easier than what I’ve seen in a trial of ZeroTier, and what I read on the website of WireGuard (Tailscale is built on WireGuard). Anything I’ve said I do in Tailscale may be achievable with the other solutions.
I have Linux, macOS, iPadOS, iOS, tvOS and Home Assistant devices (16 in total, on 7 separate networks [plus mobile data]) all happily talking to each other over Tailscale, have reduced my port-forwarding setup dramatically, limited some services in their config only to the Tailscale subnet (Webmin on my Linux servers, for example), use an exit node on my “base” network to ensure certain streaming service/s don’t think I’m sharing my account with others when I have extended stays away from home (also useful for holiday homes, I guess), and have better functionality and security overall to boot (yes, I’m a fan).
Anyway, just my $0.02 worth!
Sean
PS I tried to include lots of links, but although they’re available in the editor, they aren’t allowed by policy on this site. You’ll have to google them.
I asked for a Static IP address on Friday 21 November 2025 ... and again on Wednesday 26 November ... and again today. 3 times on the Chat. Today I was on the chat for over 30 minutes before any human acknowledged my presence, so I called on the support line. Why can't this just happen? Why must AGL delay and delay and delay?
Further, when enquiring about signing up I asked specifically about static IP addresses and port forwarding. I was told they were supported. I've burned about 6 hours of my time stuffing around with everything else, having trusted the sales rep. Now I've discovered AGL uses CGNAT. If I had known this before, I would have never signed up.
When is my Static IP address coming?
I’m sorry to hear of the trouble you're having, I hope AGL gets their act together.
I would certainly stick to just phone, rather than chat.
Have you asked for a non-CGNAT static and public IP address?
I currently have one in the 203.n.n.n range (ranges may differ, I suspect).
My bill lists “AGL Static IP” for $7.50.
If you only want to access to/from your own devices, and all those can run a VPN system like TailScale or Zerotier, and you have the interest, you could just use those and save the money.
I’ve just used ZeroTier to access my strata’s modem used for the new solar install, and it’s on a Telstra SIM that gives it a 10.n.n.n CGNAT address, and that’s working fine without any static address or port forwarding.
Hope that’s of use.
Sean