Static IP address for remote access

[Ell]

Hi AGL neighbourhood / other AGL customers

Before signing up with AGL a sales rep said Static IP addresses were available for 7.50p/m. I changed to AGL and asked for a static IP, tech support said yes, will be added to bill and take effect within the "next few hours", didn't happen. I asked again 4 days later, "within 24 hours". 3 days after second call, still nothing. I need the static IP address for a remotely accessible photo/media server.

My question is, am I being lead on? Do you even support static IP addresses? 

P.S please just disable the "live chat" it is not "live" in the slightest

[homeboy]

Hi everyone,

I wanted to find out the status of if static IP addresses were working well now and whether AGL has figured out what they are doing with them by now (I see most of the posts here are from 2024) ?

I noticed a 10.X.X.X address on my router and whatsmyip shows a 203.X.X.X, so I guess this would be double NATing. Also any experiences with using your own routers (I use a Cisco router). 

Cheers,
homeboy

[europlus]

EDIT: Oh, my Dog, I hate this site! Did you notice Page 2 of the replies, which include the two I reference below - pages are way down the bottom of the page below the “Get more from Help and Support” section. What a crap UI.

Hey Homeboy,

As per my other messages (in the address bar URL in your browser, change 42226#Mxxx to 40435#M533 – links are disallowed here – this topic seems to have split somehow), I have a static IP since April/May 2025. The one glitch once it was set up was when they did the network upgrade a couple months back and they changed me to a different static IP in the 203.56.x.y range – I see that on my router as its external IP address, and I’ve successfully forwarded ports through it to internal devices.

I’m using my own router – it connects via PPPoE, so it’s all pretty standard.

Read my two messages from April and November and feel free to DM me if you have any questions.

Sean