Static IP address for remote access

[Ell]

Hi AGL neighbourhood / other AGL customers

Before signing up with AGL a sales rep said Static IP addresses were available for 7.50p/m. I changed to AGL and asked for a static IP, tech support said yes, will be added to bill and take effect within the "next few hours", didn't happen. I asked again 4 days later, "within 24 hours". 3 days after second call, still nothing. I need the static IP address for a remotely accessible photo/media server.

My question is, am I being lead on? Do you even support static IP addresses? 

P.S please just disable the "live chat" it is not "live" in the slightest

[homeboy]

Hi everyone,

I wanted to find out the status of if static IP addresses were working well now and whether AGL has figured out what they are doing with them by now (I see most of the posts here are from 2024) ?

I noticed a 10.X.X.X address on my router and whatsmyip shows a 203.X.X.X, so I guess this would be double NATing. Also any experiences with using your own routers (I use a Cisco router). 

Cheers,
homeboy