There is an error in my NBN account. I paid last month and it is already in your account but not showing up in the dashboard. I msg support last week and after he tried to help for an hour say there is nothing much he could do and ask me to connect to resolution. I waited then got disconnected.
Today after waited for one hour i was connected and after asking a few question put me and transfered me and i have waited 2 and half hours since. This is terrible for something that is not even my mistake. I would like to rectify this and then cancel my NBN account.
Hi @dl1 , sorry to hear about these issues, this sounds frustrating. Have you resolved them at this stage? Please be aware that this is a public community and while the members here may be able to assist with some problems, this isn't a formal support channel we don't have access to your account. To resolve these payment issues, address your account balance or cancel your account, you'll need to give support a call.