AGL New Home Basic Internet Charge $59 instead of $49

[WeiZong]

Hi,

I just set up my new Home Basic plan with my own modem. According to the website: "$49 a month for 6 months then $59 a month after that when you have AGL energy and BYO modem."

But I first bill shows $59. Is there anything wrong with this?

Regards,

Wei

[Sheena_AGL]

Hi Wei,
Thank you for reaching out to us in regard to the invoice.
I would like to advise that as this is not a secure platform, we won't be ablr to look into this for you unfortuantely.
What I can advise though, is if you can please contact us on 131245, or on our live chat platform, we will be able to look into this further for you and see why the discount wasn't applied.
I would like to mention, if you have signed up with us before the discount was offered, we won't be able to get the promotional discount on your internet plan.
Kind regard, Sheena
AGL Telecommunications

[WeiZong]

Hi Sheena,

Thank you for your reply. Before looking into my case in a secure channel, I would like to ask one more question.

I signed up my AGL account for gas and electricity a couple of years ago. I just started using AGL Internet 2 weeks ago using my existing AGL account. Do you mean I am not eligible for the promotional Internet discount in my case?

Regards,

Wei

[Sheena_AGL]

Hi Wei,
So it sounds like you will be eligible for the discount if you only signed up for the internet 2 weeks ago.
Please give us a call at your earliest convenience.
Thank you, Sheena
AGL Telecommunications