Refund on my closed account

[Shu0000]

I have closed my electricity and gas account. I've received an email asking me to contact them to process the refund. I have no time to make a call during daytime. Nobody responds on my chat message. The "message" link on this page https://www.agl.com.au/help-support/energy/billing-and-payments/payments/request-a-refund-or-credit#... does nothing other than just opening my login page.

Can you just automatically process the refund? If not, can someone contact me and show the next step?

[-Olgi-]

Hi @Shu0000, 

Welcome to AGL Neighbourhood!

I've just sent you a private message, letting you know how to proceed with your enquiry.

Thanks,

-Olgi-