On last Friday, someone just came and took the meter box away without saying anything, explanation or notice. Then I quickly contacted your company through the online chat and the consultant said would get someone to come and fix the problem. Besides, I explained that I was oversea at that moment and emailed some photos of the meter box in order to provide the information about the location and said better contact me by email. However, someone still ring me up by phone and I can’t even answer it. And no further action was taken by the way. On Monday, I called and was promised will send people to get connection on Tuesday. But still, I spent whole day on waiting you guys to come but saw nobody. Then I made an online chat again and asked what was going on. Thank god. I thought I have already gotten confirmed that someone will come after waiting for one more business day on 17/01/2019. However, once again! No one came! May I ask why they can just come and cut off the power so effectively but make no effort on solving the issues?
