About EK

Hi, I will if they will try to do something! However, I have called several times and contacted with the web chat team many times and still have the issues existed. BTW, no one try to come and get it connected after promised for many times! And it was wasting my time. So, I am very curious about why the solution team is so inefficient and how such a service can be trusted by customers. Regards, EK

Hi, Someone from your company has come and disconnected the electricity. And also we are now waiting for the connection and has been waiting for a week! Would you mind calling somebody to come and get it connected today? Cheers,EK

On last Friday, someone just came and took the meter box away without saying anything, explanation or notice. Then I quickly contacted your company through the online chat and the consultant said would get someone to come and fix the problem. Besides, I explained that I was oversea at that moment and emailed some photos of the meter box in order to provide the information about the location and said better contact me by email. However, someone still ring me up by phone and I can’t even answer it ...