get credit paid into my bank

[lmkerr14]

hi

I have recently received a cheque for credit due to my account. Can I get this paid into my bank next time?

[lmkerr14]

how do i set up my bank details for future credit?

[-Steve-]

Hi lmkerr14, we will need to set this up for you, please get in touch with the team via messenger in My Account, or via the AGL App under the support tab. 

[JSAC]

Can AGL direct me to the online link to arrange for an account credit balance to be paid to my linked bank account?  I'm told I can do this online, I just can't see how.

[Ellen1]

Hi JSAC! 

Welcome to AGL Community! 

You can request a refund through our dedicated team on the AGL App or AGL My Account. There is no automated process with this as there are a few checks we need to do first but our dedicated team would be more than happy to help you out. 

Thank you 
Ellen

[Popeye58]

This is my fourth time (once via live chat; two phone calls; one email) and still haven't received my credit!

Why is it so difficult?  I'm at a loss to know what I have to do to receive the $850 credit