Gas & Electricity accounts for Joan Ellis

[JeffS]

Joan Ellis has a gas account **and electricity account ** for which we recently arranged final readings as Joan has moved to residential aged care. AGL has advised that the gas account is in credit $188.59 and there is an amount of $107.86 owing for the electricity account.

We would like to apply the gas credit to payment of the electricity account and the balance of credit to be refunded.

can you advise your requirements for this to happen please.

thank you, jeff 

[Natalie-AGL]

Hello Jeff, Thank you for getting in touch with us. 

I have updated your post to protect Joan's details. 

If you are an authorised contact person, we will be able to assist you with the account and transfer the gas credit to cover the electricity bill and process a refund. 

So that we can assist you with your enquiry, please contact us. You can find how to contact us via our website and once of our customer service representatives will be able to help. 

Kind Regards, 

Natalie